Effective Date: January 15, 2025

 

At Royal Vacheron, we are committed to providing our customers with a seamless, secure, and transparent shopping experience. This Payment Policy outlines how we process payments, the types of payment methods we accept, and the security measures we take to protect your information. By placing an order with Royal Vacheron, you agree to comply with the terms outlined in this policy.

 

1. Payment Methods Accepted

We accept a variety of secure payment methods to ensure that your transactions are as convenient and flexible as possible:

 

Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. When you choose to pay with a credit or debit card, you will be asked to provide your card number, expiration date, CVV code, and billing address during the checkout process.

 

PayPal: For customers who prefer an alternative method, we offer PayPal as a payment option. With PayPal, you can make secure payments using your PayPal account or credit/debit card linked to your PayPal account.

 

Gift Cards: We also accept Royal Vacheron gift cards for purchases. Gift cards must be applied at checkout to redeem the balance.

 

Financing Options: For certain purchases, we offer financing through third-party services. If you qualify, you can opt for installment payments through services like Klarna, Afterpay, or Affirm. Please note that these financing options are subject to approval and terms provided by the third-party service.

 

2. Payment Security

The security of your payment information is our top priority. All transactions made on royalvacheron.com are encrypted using Secure Socket Layer (SSL) technology. SSL ensures that any sensitive data transmitted during checkout, such as credit card details, is securely encrypted and cannot be intercepted.

 

We comply with the Payment Card Industry Data Security Standard (PCI DSS), which sets forth requirements for safeguarding payment data. We do not store any sensitive card information on our servers, as all payment data is processed through our secure payment gateway.

 

3. Payment Authorization and Processing

Once you place an order, your payment will be processed through a secure gateway. After authorization and payment confirmation, we will send you an order confirmation email, indicating that we have received your order and payment details.

 

Order Processing: Orders are processed once payment is confirmed. This means that the availability of the product and the shipping address will be verified before the order is dispatched.

Payment Hold: In some cases, we may place a temporary hold on your payment to verify the details or prevent fraud. This is a common security measure and does not imply any issues with your payment.

Failed Payments: If your payment fails, you will receive an email notifying you of the failed transaction. You will be required to provide an alternative payment method to complete your purchase.

4. Currency and Taxes

All prices listed on royalvacheron.com are in US Dollars (USD) unless otherwise specified. Sales tax will be applied according to your location, and the appropriate tax rate will be calculated during checkout.

 

Sales Tax: Depending on your shipping address, we are required by law to collect sales tax on orders shipped to certain states. The applicable tax rate will be automatically calculated during checkout based on your shipping address.

Currency Conversion: For international customers, currency conversions may apply depending on the payment method chosen. The exchange rate will be determined by your payment provider or card issuer at the time of the transaction.

5. Order Cancellations and Modifications

Order Cancellation: If you need to cancel an order, please contact our customer support team as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate the cancellation request. However, once an order has been shipped, it cannot be canceled.

 

Modifications: If you wish to modify an order (such as changing the shipping address or adding/removing items), please contact us promptly. If your order is already in the processing or shipping stage, modifications may not be possible.

 

6. Refunds and Chargebacks

Refund Policy: If you are dissatisfied with your order, please refer to our Refund and Returns Policy for instructions on how to request a return or exchange. Refunds are typically issued to the original payment method and are processed within 7-10 business days after the return is received.

 

Chargebacks: In the event that a chargeback is filed, Royal Vacheron will investigate the situation. If we find that the chargeback was made without valid grounds, we reserve the right to pursue legal action or suspend services to the affected customer.

 

7. Contact Information

For any questions regarding payments or to resolve issues related to your order, feel free to contact us. Our customer service team is here to assist you.

 

Phone: (386) 776-2395

Email: Contact@royalvacheron.com

Address: 17268 181st Loop, Live Oak, Florida, USA