Effective Date: January 15, 2025

 

At Royal Vacheron, we aim to provide our customers with the best products and services, along with a seamless and secure shopping experience. This Sales Policy outlines the terms and conditions of purchasing products through our website, royalvacheron.com, and is designed to ensure clarity and transparency for both our company and customers. By placing an order, you agree to comply with the terms outlined in this policy.

 

1. Product Information

We strive to provide accurate, detailed information about our products, including descriptions, images, pricing, and availability. However, we cannot guarantee that all information is completely accurate at all times due to potential human errors or technical issues.

 

Product Descriptions: All descriptions of products, including specifications, colors, sizes, and other attributes, are subject to change. While we make every effort to accurately describe our products, slight variations in appearance may occur due to lighting or display settings.

Product Availability: We make every effort to ensure our products are available for purchase. However, due to demand fluctuations, some products may go out of stock or be discontinued. We will notify you if an item you ordered is unavailable or if there is a delay in shipping.

2. Pricing

All prices listed on our website are in US Dollars (USD) unless otherwise specified. Prices may be subject to change without notice, but any price changes will not affect orders that have already been placed.

 

Sales Tax: Sales tax will be calculated based on the shipping address of the order. The applicable tax rate will be automatically applied during the checkout process.

Promotions and Discounts: From time to time, we may offer promotions, discount codes, and sales events. Please note that these promotions may have expiration dates or limitations on their use. If you wish to apply a discount, ensure you enter the correct code during checkout.

3. Order Process

When placing an order on royalvacheron.com, you are making an offer to purchase the products in your cart. We reserve the right to accept or decline your order for any reason, including but not limited to:

 

Order Confirmation: Once you place an order, you will receive an order confirmation email. This is not an acceptance of your order but rather an acknowledgment that we have received your order.

Order Processing: After receiving your order, we will review and process the transaction. If there are any issues with your payment or product availability, we will notify you as soon as possible.

Acceptance of Order: A binding contract between you and Royal Vacheron is formed only when we ship your order. Once your order is shipped, we will send you a shipping confirmation email with tracking details.

4. Payment Methods

We accept a wide range of secure payment options, including:

 

Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.

PayPal: We also accept payments via PayPal for your convenience and security.

Gift Cards: Gift cards can be used as a form of payment and must be redeemed at checkout.

Payment is due at the time of order, and all transactions are processed securely. We use industry-standard encryption to protect your payment information.

 

5. Shipping and Delivery

We offer domestic and international shipping to most locations. Our shipping rates and delivery times vary depending on your location and the shipping method chosen.

 

Domestic Shipping: For domestic orders within the United States, we offer various shipping options, including standard shipping, expedited shipping, and express delivery. Delivery times range from 3 to 7 business days, depending on the shipping method.

International Shipping: For international customers, we provide international shipping at competitive rates. Please be aware that international shipments may be subject to customs duties, taxes, and import restrictions, which are the responsibility of the buyer.

Processing Time: Orders typically ship within 1-2 business days from the date the order is placed. During peak times or holidays, processing times may be longer.

6. Returns and Exchanges

We strive to ensure customer satisfaction with every purchase. If you are not satisfied with your product, we offer a return and exchange policy. Please refer to our Refund and Returns Policy for detailed instructions on how to return or exchange items.

 

7. Customer Support

If you need assistance with your order or have any questions about our products, feel free to contact our customer support team.

 

Email: Contact@royalvacheron.com

Phone: (386) 776-2395

Website: www.royalvacheron.com

8. Limitation of Liability

In no event shall Royal Vacheron be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, arising from your use of our website or products. Our total liability to you, in any case, is limited to the amount you paid for the product in question.

 

9. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. All changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed of any changes.