Shipping Policy

Effective Date: January 15, 2025

At Royal Vacheron, we are committed to delivering your products in a timely and efficient manner. Our Shipping Policy outlines the details regarding our shipping methods, delivery times, and associated fees. Please read this policy carefully to understand how we handle the shipment of your order.

1. Shipping Methods and Delivery Timeframes

We offer various shipping options to accommodate your needs. The available shipping methods will be presented at checkout, and the expected delivery times will depend on the shipping method chosen and the delivery location.

  • Standard Shipping: Domestic standard shipping generally takes 3-7 business days, depending on your location. For international orders, the shipping time may range from 7-21 business days.

  • Expedited Shipping: If you need your order quickly, we offer expedited shipping options, which typically deliver within 2-3 business days for domestic orders. International expedited shipping may take 5-10 business days, depending on the destination.

  • Express Shipping: For urgent deliveries, we provide express shipping, with most orders arriving within 1-2 business days domestically and within 3-5 business days for international shipments.

  • Free Shipping: Occasionally, we offer free standard shipping on orders over a certain amount. Check our website for current promotions and offers related to free shipping.

2. Shipping Costs

Shipping costs are determined by the size, weight, and destination of your order. When you proceed to checkout, the exact shipping fee will be calculated based on the shipping method and delivery location.

  • Domestic Shipping: Shipping rates for orders within the United States will be displayed during checkout. The cost depends on the shipping method selected and the delivery address.

  • International Shipping: We offer international shipping to many countries. International shipping fees are calculated based on the destination, weight of the order, and chosen shipping method. Please be aware that international shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

3. Order Processing and Handling

Once your order is placed, we begin processing it within 1-2 business days, provided all payment details are confirmed. Orders placed on weekends or holidays may experience longer processing times.

  • Order Confirmation: After placing an order, you will receive a confirmation email with your order number and details of your purchase.
  • Shipment Confirmation: When your order has shipped, you will receive a shipment confirmation email with tracking information so you can track your order’s progress.

4. International Shipments

For international orders, please note the following:

  • Customs and Import Duties: All customs duties, taxes, and import fees are the responsibility of the customer. We recommend that you check with your local customs office for more information on potential fees before placing an order.

  • Shipping Delays: While we strive to ship orders in a timely manner, please be aware that international shipments may be subject to delays due to customs inspections or carrier-related issues.

5. Address Accuracy

It is essential that you provide accurate shipping information to ensure timely delivery. If an incorrect address is provided, we cannot be held responsible for delays or lost packages. If an address change is needed after an order is placed, please contact us as soon as possible.

6. Lost or Damaged Shipments

  • Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the carrier to track down your package and ensure it is delivered. In the rare event that a package cannot be located, we will assist in initiating a claim.

  • Damaged Goods: If your item arrives damaged, please notify us within 7 days of receiving the package. We will request photographic evidence and arrange for a replacement or refund, depending on the circumstances.

7. Contact Information

For questions or issues related to shipping, our customer service team is available to assist you: